Return & Refund Policy
JD’s APPAREL – Return & Refund Policy
1. General Return Policy
At JD’s APPAREL, we want you to be satisfied with your purchase. Our return and refund policy applies to both retail and wholesale orders, subject to the terms outlined below.
All returns must be approved by JD’s APPAREL before the merchandise is shipped back.
2. Retail Orders
Retail customers may request a return or exchange within 3 days of delivery.
To be eligible, merchandise must be:
- Unused and unworn
- In its original condition
- In original packaging, when applicable
- With original tags attached, when applicable
- Accompanied by proof of purchase
Items that do not meet these requirements may not be eligible for a return or exchange.
3. Wholesale Orders
Wholesale customers may request a return within 3 days of delivery, subject to approval by JD’s APPAREL.
Approved wholesale returns for merchandise that is not defective, damaged, or incorrectly shipped may be subject to a 15% restocking fee.
The restocking fee will be deducted from the eligible refund amount.
4. Damaged or Defective Items
If an item arrives damaged or defective, please contact us as soon as possible after delivery.
Please provide photos of the damaged or defective merchandise and packaging when requested.
Approved damaged or defective returns will not be subject to a restocking fee.
5. Incorrect Items
If you receive an item that is different from what you ordered, please contact us promptly.
After verification, JD’s APPAREL will determine the appropriate resolution.
No restocking fee will be charged for an approved return caused by an incorrect shipment.
6. Non-Returnable Items
Items that have been worn, washed, altered, damaged after delivery, or returned without prior approval may not be eligible for a return or refund.
7. Return Shipping
Original shipping charges are generally non-refundable, unless the return is due to an error by JD’s APPAREL or an approved damaged, defective, or incorrect shipment.
Return shipping arrangements and costs will be determined during the return approval process.
8. Refunds
Once an approved return is received and inspected, JD’s APPAREL will determine the eligible refund amount according to the applicable return terms.
For wholesale returns, any applicable 15% restocking fee will be deducted from the refund.
9. Exchanges
Approved exchanges may be offered depending on product availability.
If the requested replacement item is unavailable, the customer may be offered another appropriate resolution.
10. How to Request a Return
To request a return, please contact us with:
- Order number
- Customer name
- Item(s) being returned
- Reason for the return
- Photos, if the item is damaged or defective
Email: jdsapparelusa@gmail.com
All returns must receive approval from JD’s APPAREL before being shipped back.